We run your call center.
You run your business.
Multiply is a Canada-based, on-demand call center built for speed, scalability, and performance — giving you the freedom to grow without hiring or managing in-house teams.
Staffing on Demand
We handle the engagement and qualification.
Your team focuses on closing.
Instead of just transferring warm leads, Multiply provides on-demand call center staff who manage the entire front end of your outreach:
Respond to inbound inquiries
Follow up on new leads via calls, SMS, and email
Qualify interest and intent
Book appointments or transfer ready-to-buy prospects
Update your CRM and workflows in real time
You don’t just get a transfer — you get a fully staffed, ready-to-deploy extension of your team.
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Working with Multiply has been a game-changer for Petline. Their seamless integration into our existing tech stack made onboarding and reporting effortless.
Within just four weeks, we saw our website lead-to-sale conversion rate more than double – with zero changes to lead volume or marketing spend. Luke’s expertise in lead handling helped us align our sales treatment with our brand promise, ensuring every client interaction was handled with care and efficiency. The results spoke for themselves.
I would highly recommend Multiply to any business looking to boost sales performance and lower their marketing cost per acquisition.
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Since we started working with Multiply we have seen a massive jump in our lead conversion results.
We have almost doubled our overall conversion of website generated leads to sales due to the Multiply warm-up model and live transfer capability. Integration was a breeze, and their reporting was spot-on from day 1. They were easy to work with and provided us with several very insightful observations for our overall business model, which will help in all aspects of our business. I would highly recommend the service to any business whose focus is funnel conversion. They have helped Sonnet accelerate our data-driven approach to lead conversion.
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The Multiply team demonstrates great flexibility and remarkable adaptability. Their approach is firmly focused on results and tangible wins. Since the beginning of our partnership, they have exceeded our expectations, and we are very pleased to have chosen them to lead our prospect outreach campaigns. Their commitment and efficiency make them a trusted partner.
— Jean-François Charest, Senior VP
Multiply's true strength lies in its adaptability. Very few companies could have adapted so quickly to our needs. Kudos to your team, who were able to understand us so accurately and implement the right adjustments in record time to truly enable us to succeed.
— Samuel Labrecque, Director, Business Development
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Working with Multiply has been an amazing and beneficial experience. They took the time to fully understand our business and its goals and objectives and quickly put in place an exceptional lead handling and cultivation process that had a significant impact on our overall close ratio. Our team of brokers loved working with them as it simplified their life and ensured that they were working on warm leads and able to focus on completing the sale. I would highly recommend any company that generates leads to work with Multiply as it will have a quick and positive impact to their business results.
Trusted By
What Multiply Covers
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Our flagship service.
· Hire on-demand hourly or by the minute
· Start with 50 hours or deploy large teams
· Scale up or down with zero friction
· Dedicated pod manager included
· Performance reporting and QA built in
Multiply gives you the agility of a modern SaaS company — for your contact center.
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More than warm-up — full front-line execution.
Our agents actively engage your leads across multiple channels to increase contact rates and conversion:
Outbound calls
SMS conversations
Email follow-ups
Structured qualification
Appointment booking or live transfer
Your sales team receives conversations that are already active, informed, and ready to move forward.
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Never miss another opportunity.
Multiply handles:
Overflow calls
Seasonal spikes
After-hours and weekend coverage
Message taking and routing
Appointment booking
Your customers get a seamless experience — even during your busiest moments.
Why Multiply
Because Call Volume Is Never Predictable
Your business doesn’t grow in straight lines — and neither does your call volume. Mondays spike. Month-end surges. Seasonal rushes. Campaigns outperform forecasts.
Hiring full-time staff to cover unpredictable demand forces you to overhire, overpay, and overmanage — just to stay safe. Multiply was built for this exact problem.
- Peaks happen fastSpikes arrive without warning — you need coverage now.
- Staffing is expensiveOverhiring creates idle payroll during slow periods.
- Consistency still mattersCustomer experience can’t drop when volume rises.
Case Study
YouSet
Scaling service operations without scaling headcount.
The Challenge
Unpredictable inbound service demand pulled licensed advisors into non-permit calls, reducing time for high-value conversations.
The Solution
Multiply handled non-permit inbound service calls, routine questions, and overflow coverage during peaks — keeping advisors focused where expertise mattered.
The Results
A Call Center That Scales Like Software
Multiply gives you call center staff on demand — a flexible operating model that adapts in real time to your business needs.
- Scale up instantly during peaksDeploy additional agents in days, not months.
- Scale down without penaltiesNo long-term contracts. No idle payroll.
- Pay only for the time you useHourly or per-minute billing — nothing more.
- Launch fastFrom kickoff to live production in days.
The result: you get the agility of a modern SaaS company, applied to your contact center.
Case Study
Lussier
Prospecting capacity that expands and contracts with demand — without fixed headcount.
The Challenge
Outbound prospecting demand fluctuated across channels and product lines — heavy outreach in some periods, slower in others.
A fixed internal team would add cost during low volume and slow response when demand returned.
The Solution
Multiply started with a targeted pilot and expanded into full prospecting coverage with on-demand agents and rapid deployment.
The Results
Built on Trust. Operated with Discipline.
Petline needed operational support without sacrificing control or governance — consistency, compliance, and brand protection were non-negotiable.
- Inconsistent agent qualityCustomer-facing conversations can’t vary by rep.
- Data handling uncertaintyClear protocols and controlled access are essential.
- Compliance and brand exposureReduced visibility creates “black box” risk.
Multiply extended call operations with a compliance-first model: vetted and monitored agents, secure systems, and client-approved scripts and workflows.
Case Study
Petline
A controlled, auditable extension of the internal team.
Trust & Control
We reduced operational risk by building structure into every interaction:
- Agent consistencyTrained, monitored, and QA-controlled under a single operating standard.
- Secure data handlingControlled access and strict protocols aligned with industry expectations.
- Compliance-by-designProcesses designed to support PIPEDA, TCPA, CASL, and industry-specific requirements.
- Full visibilityReporting, monitoring, and QA — no black boxes.
- Brand-safe executionYour scripts, your tone, your rules — enforced consistently.
Case Study
MultiPrêts – Équipe Caron
Controlling operating costs while staying responsive to lead demand.
The Challenge
Lead volume fluctuated week to week, making full-time staffing hard to justify without absorbing unnecessary overhead.
Internal resources were stretched across follow-ups, qualification, and admin — while protecting margins and service quality.
The Solution
Multiply provided on-demand agents who activated only when leads or tasks were present — so every paid hour was productive.
We handled outreach, follow-ups, and task-based workflows, aligned with their brand and client approach — without internal training or management overhead.
The Results
Because Cost Control Is as Critical as Growth
Scaling shouldn’t mean locking yourself into fixed costs. Lead volume shifts, campaign performance varies, and demand can change week to week — but traditional staffing models force you to pay for coverage whether the work is there or not.
Multiply was designed to eliminate that inefficiency — giving you precise cost control without sacrificing performance or brand experience.
- Demand is inconsistentDon’t pay for idle time when leads slow down.
- Fixed payroll adds upSalaries, benefits, training, and management costs compound fast.
- Flexibility protects marginsCosts should scale with results — not assumptions.
Because Speed Wins Deals
In competitive markets, the first conversation often decides the outcome. When prospects request a quote online, intent is highest — but that window closes fast. Minutes matter. Delays leak conversions.
Multiply removes response friction — ensuring leads are contacted while interest is still hot.
- Intent fades quicklyEvery minute after a quote reduces conversion probability.
- Competition is immediateProspects compare options in real time.
- Speed builds trustFast, professional outreach signals reliability and confidence.
Case Study
Sonnet
Turning response speed into a competitive advantage.
The Challenge
A high volume of online-quote leads came in quickly, but internal teams couldn’t consistently respond fast enough.
By the time follow-up happened, many prospects had already moved on — reducing conversions despite strong offers.
The Solution
Multiply deployed an on-demand team trained specifically for Sonnet’s quote flow, ready to engage leads immediately as they arrived.
Agents handled first-touch outreach, answered initial questions, reinforced value, and guided prospects to the next step — aligned with Sonnet’s voice and sales goals.
The Results
Staff On-Demand Done Right
Multiply removes the friction that slows teams down — from hiring and onboarding, to training and ramp time, scheduling and coverage gaps, turnover and absenteeism, and the costly habit of overstaffing “just in case.”
Instead of managing people and processes, you get a ready-to-deploy team, supported by proven workflows and built-in management, so your operation stays lean, responsive, and cost-efficient — even as demand changes.
Call Center Staff On-Demand — Built for Regulated Growth
Multiply provides on-demand call center staff to support your inbound and outbound lead workflows — without compromising compliance, data security, or brand standards.
Across industries like insurance, finance, real estate, healthcare, and professional services, our trained agents engage prospects by phone, SMS, and email, following your scripts, your rules, and applicable regulations. We qualify interest, manage follow-ups, and route sales-ready conversations directly to your team.
We operate as a controlled extension of your organization, with built-in oversight, quality assurance, and accountability — so your closers can focus on closing, not managing front-line operations.