Privacy Policy & SMS Communications

Multiply is committed to protecting the confidentiality, accuracy, and security of personal information in accordance with applicable privacy laws, including Québec’s Act respecting the protection of personal information in the private sector (Law 25) and applicable guidance from the Autorité des marchés financiers (AMF).

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information, including information related to SMS communications.

1. Collection of Personal Information

We collect personal information through lawful and transparent means when you:

  • Complete forms on our website

  • Contact us by phone, email, or SMS

  • Subscribe to SMS notifications or service communications

  • Interact with our website through cookies or similar technologies

Consent is obtained at the time of collection, except where permitted or required by law.

2. Types of Personal Information Collected

The personal information we may collect includes, but is not limited to:

  • First and last name

  • Telephone number

  • Email address

  • Mailing address

  • IP address and technical identifiers

  • Communication preferences and consent records

Only information necessary for identified purposes is collected.

3. Purposes for Use of Personal Information

Personal information is used solely for legitimate business purposes, including:

  • Providing and administering our services

  • Responding to inquiries and customer requests

  • Scheduling appointments and sending service-related communications

  • Delivering SMS messages you have explicitly opted into

  • Complying with legal and regulatory obligations

  • Improving our services, security, and customer experience

Personal information is not used for purposes other than those for which consent was obtained, unless authorized by law.

4. SMS Communications & Consent

By providing your phone number and opting in, you consent to receive SMS messages from Multiply related to services, appointments, account notifications, or other transactional communications.

Your phone number and SMS consent will never be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

Consent records are maintained in accordance with Law 25 accountability requirements.

5. Disclosure of Personal Information

We may share personal information with trusted service providers who assist us in operating our business (e.g., hosting, communications, or customer management systems). These providers are contractually required to:

  • Use the information only for authorized purposes

  • Protect the information with appropriate security safeguards

  • Comply with applicable privacy legislation

Multiply does not sell personal information.

6. Data Retention

Personal information is retained only for the duration necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law or regulation. Once no longer required, information is securely destroyed or anonymized.

7. Security Measures

Multiply implements reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, or misuse, in accordance with Law 25 requirements.

8. Individual Rights (Québec Law 25)

Subject to applicable legal limitations, you have the right to:

  • Access your personal information

  • Request correction of inaccurate or incomplete information

  • Withdraw consent for certain uses, including SMS communications

  • Request deletion where permitted by law

Requests may be submitted using the contact information below.

9. Privacy Officer & Contact Information

In compliance with Law 25, Multiply has designated a person responsible for the protection of personal information.

SMS Terms & Conditions

By opting into SMS communications from Multiply, you agree to the following terms:

Types of Messages

You may receive SMS messages related to:

  • Appointment reminders

  • Service or account updates

  • Billing or transactional notifications

  • Customer support communications

Message Frequency

Message frequency may vary depending on your interaction with Multiply, up to 5 a week.

Fees

Message and data rates may apply depending on your mobile carrier and plan.

Opt-In Methods

SMS consent may be obtained through:

  • Website forms

  • Verbal consent

  • Written or electronic agreements

Opt-Out

You may unsubscribe at any time by replying STOP to any SMS message. Upon opting out, no further messages will be sent unless you provide new consent.

Help

For assistance, reply HELP or contact us at support@multiply.ca

Privacy

SMS communications are governed by this Privacy Policy. SMS consent and phone numbers are not shared with third parties for marketing purposes.

Mandatory SMS Consent Checkbox Language

By checking this box, I consent to receive SMS messages from Multiply related to service updates, appointments, or account notifications at the phone number provided above. Message frequency may vary. Message and data rates may apply. For assistance, reply HELP. Reply STOP to opt out of receiving text messages. Please review our Privacy Policy and SMS Terms & Conditions.