Long-term partner to private and publicly traded organizations
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¹ Results reported by our partners in their own testimonials. ² Based on partner data from a 3-month coaching program; one partner, a life insurance brokerage, asked not to be named. Outcomes vary with lead volume, staffing level and offer; Multiply does not guarantee specific conversion rates.
How it works
What happens after someone fills out your form.
Leads arrive
Your web forms, campaigns and CRM send new leads straight to us.
Consistent outreach
Our agents call, text and email on a set schedule, with proper consent.
Qualified to your criteria
We use the script and criteria you approve. Only real opportunities go to your team.
Warm transfer
We connect the prospect to your advisor on the spot, or book a time in their calendar.
Coverage sized to your goals
How fast leads get called depends on how many people are calling them.
One agent can't reach 500 leads in an hour. So before we start, we look at your volume, your busy hours and your goals, suggest a staffing level, and tell you honestly what response time that will get you.
Running a big campaign or heading into your busy season? Add agents for those weeks and scale back after. Our hourly cost already covers salary, benefits, training, management and turnover, and it comes in below what a fully loaded in-house agent usually costs.
Services
A trained team you can scale up or down, run like it's part of your company.
A partner, not a vendor
Anyone can copy the playbook. Running it well is the hard part.
Buying a dialer and writing a script is easy. Keeping a call center and a sales team performing month after month takes people who have done it before. With Multiply, you get the horse and the jockey: the team, and the people who know how to run it.
You're not just another account to us. We only grow if you do, so we watch the same numbers you watch, tell you what we're seeing, and point out opportunities as we find them. It's a big part of why some of our partners, including publicly traded companies, have been with us for years.
² Based on partner data from a 3-month coaching program; the life insurance brokerage is not named at its request. Results vary.
Custom operations & advisory →
Lead handling is what we do every day. We've also run several call centers ourselves and know a lot of people in the industry, so we can help with other parts of your business too.
Where your best opportunities are and how to go after them.
Where leads get stuck or drop off, and what to fix first.
Coaching for your own salespeople, from people who sell every day.
Better call flows, follow-up schedules and hand-offs.
We'll introduce you to people and suppliers we trust.
If our standard setup doesn't fit, we'll build one that does.
Outbound · Pipeline reactivation
You already have more leads than you think.
Your CRM is full of people who once bought from you or almost did. We call them, find out who's interested now, and put those opportunities back in front of your team.
We check every list against your do-not-contact records, respect existing consent and stick to your approved script.
* For B2C campaigns, we only contact people who gave their consent beforehand.
Show me what's sitting in my CRMQuoted, never closed
People who asked for a quote but never went ahead. We call them back to see if the timing is better now.*
Orphan clients
Clients with no advisor after someone left or a book changed hands.
Lost clients
Former customers, contacted with a good reason to come back.
Cold opportunities
Leads that went quiet. We requalify them and send the live ones back to sales.
Security & compliance
We take your customers' data as seriously as you do.
We talk to your customers on your behalf. That means following the same privacy and consent rules you do, in Québec and across Canada.
Québec's Law 25
- Designated Privacy Officer with published contact details
- Confidentiality incident register; CAI and individuals notified when required
- Privacy impact assessments before transfers outside Québec
PIPEDA and CASL
- Ten fair information principles applied
- Breaches with real risk of significant harm reported and recorded
- Valid consent, sender identified, one-click unsubscribe on every message
Encryption
- TLS 1.2+ for external connections
- Encrypted databases and backups with managed keys
- Periodic key rotation with audit logs
Access control
- SSO and multi-factor authentication for privileged access
- Least-privilege roles, reviewed quarterly
- Automated access changes on hire, role change and offboarding
People
- Role-appropriate background screening
- Confidentiality commitments at onboarding and on policy updates
- Vetted, monitored agents on partner-approved scripts
Resilience
- Incident response plan, rehearsed annually
- Customer and authority notification process
- Backups verified with restore tests; documented RTO/RPO
Revenue at risk
What are missed follow-ups costing you?
Adjust to match your numbers.
Illustrative estimate: leads × % not reached × close rate × deal value.
Let's explore what's possible for your business
No commitment. Tell us a bit about your leads and what you're aiming for. Someone from our leadership team will get back to you within one business day.
* Required
Multiply collects this information only to respond to your request. See our Privacy Policy or contact our Privacy Officer at philippel@multiplys.ca.
Industries
We know regulated industries, especially insurance.
Partner results
In our partners' words.
“Within just four weeks, we saw our website lead-to-sale conversion rate more than double – with zero changes to lead volume or marketing spend.”
Zoe Kubinec
Director, Customer Operations, Petline Insurance
“We have almost doubled our overall conversion of website generated leads to sales due to the Multiply warm-up model and live transfer capability. Integration was a breeze, and their reporting was spot-on from day 1.”
Eric Marion
VP Group Insurance, Sonnet
“They quickly put in place an exceptional lead handling and cultivation process that had a significant impact on our overall close ratio. Our team of brokers loved working with them.”
Steve Livingstone
CEO, aha insurance
“Since the beginning of our partnership, they have exceeded our expectations, and we are very pleased to have chosen them to lead our prospect outreach campaigns.”
Jean-François Charest
Senior VP, Lussier
“Multiply's true strength lies in its adaptability. Very few companies could have adapted so quickly to our needs. Kudos to your team, who were able to understand us so accurately and implement the right adjustments in record time.”
Samuel Labrecque
Director, Business Development, Lussier
Case studies
Case study · YouSet
Scaling service operations without scaling headcount.
Unpredictable inbound service demand pulled licensed advisors into non-permit calls, cutting into time for high-value conversations.
Multiply took on non-permit service calls, routine questions and overflow during peaks, so advisors stayed focused where their expertise mattered.
Why it worked:Costs followed usage. When volume went up, YouSet added Multiply agents without committing to new full-time staff.
Case study · Lussier
Prospecting capacity that grows and shrinks with demand.
Outbound prospecting needs swung across channels and product lines. A fixed internal team would have cost too much in slow periods and been too slow to respond when demand came back.
Multiply started with a targeted pilot and grew it into full prospecting coverage, adding agents quickly and without long-term commitments.
Why it worked:Capacity followed demand, and costs followed usage.
Case study · MultiPrêts – Équipe Caron
Keeping operating costs in check while staying responsive.
Lead volume changed week to week, which made full-time staffing hard to justify. Internal staff were stretched across follow-ups, qualification and admin.
Multiply provided agents who worked when leads or tasks were there, handling outreach, follow-ups and task-based workflows in the team’s own voice, with no training or management load on their side.
Why it worked:Every paid hour was a productive hour.
Case study · Sonnet
Turning follow-up on online quotes into a competitive edge.
Online quote requests came in quickly, and the internal team couldn’t always follow up in time. Many prospects moved on before anyone reached them.
Multiply set up a team trained on Sonnet’s quote flow to make first contact, answer initial questions and guide prospects to the next step, in Sonnet’s voice.
Why it worked:Follow-up no longer depended on whether the internal team happened to be available.
Frequently asked questions
Who is Multiply?
We're a Montréal-based team that follows up on your leads by phone, text and email and passes your sales team the people who are ready to talk.
How do you protect personal information?
We follow Québec's Law 25 and PIPEDA, along with CRTC telemarketing rules, the TCPA for U.S. calls and AMF expectations for financial services. We have a Privacy Officer, encrypt data in transit and at rest, limit who can access what, and test our incident response plan every year. The details are in our Trust Center.
How do your SMS and email follow-ups respect CASL?
Every text and email we send has valid consent, says who it's from and includes a one-click unsubscribe.
How fast will my leads be contacted?
It depends on how many leads you get and how many agents you have on them. One agent can't call 500 leads in the same hour, so we work out the right staffing with you first and only commit to what that staffing can actually deliver.
Do you make outbound calls?
Yes. We call orphan clients, former clients, stalled opportunities and old quotes that never closed. We use lists you provide and check them against your do-not-contact records.
Do you work with B2B companies?
Yes, whenever you need us. We do prospecting, account reactivation and meeting setting for B2B sales teams.
Do you work in French?
Yes. We're based in Montréal and work in French and English across Canada.
How does pricing work?
We don't publish prices because every setup is different. What we can tell you: our hourly cost already includes everything an employee costs you (salary, benefits, training, management and turnover), and it comes in below the market average. So your cost per staffed hour goes down. We'll walk you through the numbers on a call.