Montréal-based · Bilingual · Law 25 · PIPEDA · CASL · CRTC · TCPA · AMF(418) 425-4348Book a callTrust CenterFrançais

A trained call center team, without hiring one.

Inbound calls, renewals, service questions and overflow during busy periods. We give you trained, bilingual agents you can scale up or down as your volume changes.

Good fit if

  • Your call volume jumps around and hiring for the peaks doesn't make sense
  • Licensed staff are stuck answering routine calls
  • You need French and English coverage
  • Turnover keeps setting your team back

What you get

  • Bilingual agents trained on your business
  • Inbound calls, renewals, outbound follow-ups and overflow
  • Coverage you can add for busy weeks and drop after
  • Quality monitoring and regular reporting
  • You pay for the hours you use, with no long-term contract
“Very few companies could have adapted so quickly to our needs. Kudos to your team, who were able to understand us so accurately and implement the right adjustments in record time.”
Samuel Labrecque
Director, Business Development, Lussier

How it works

How we set it up

1

Discovery

We learn your calls, systems and peaks.

2

Training

Your team trains us, or we already know your industry.

3

Controlled launch

We start small and adjust.

4

Full volume

We scale to the coverage you need.

Common questions

How long does onboarding take?

Usually 4 to 6 weeks, sometimes faster if we already know your industry.

Can you handle calls that need a licence?

No. We handle the routine and non-licensed calls and transfer the rest to your licensed staff.

Do you offer a trial?

We usually start with a 90-day pilot.

Want to see what this could look like for you?

Book 30 minutes. We'll look at your setup and tell you honestly where we can help.